Final Blog

After doing the CVS case, I think I learned that even though you would not think about making an IT change to further your company, in many cases it can come in handy. CVS Pharmacy was loosing customers because of service. Now the refutation group argued that if we installed a computer based system and got rid of an employee that we would lose customers. I think with the advancement of technology that people now-a-days do not even care if they talk to a real person. Everything we do is with computers and we are becoming less and less personable. I can remember early on that our Professor talked about how he banks with a company that does not have a brick and mortar office, but one that still gets the job done. As long as our company is always getting the job done and we can use technology to do so, I think business will continue to thrive.